At Flowers New Eltham, we are committed to delivering the freshest flowers throughout the New Eltham area. Our fresh flowers guarantee assures you that your bouquets, arrangements, and gifts will always arrive in peak condition. Our dedicated florists work tirelessly to serve households and businesses across New Eltham, ensuring every delivery meets our high standards of freshness and quality.
We take every precaution to ensure your flowers are packaged securely. However, in the rare event your flowers arrive damaged or not as expected, please notify us on the day of delivery. We highly recommend taking a clear photo of the damaged items and retaining all packaging as received. This allows us to assess the issue swiftly and arrange a solution for you.
Our flowers are guaranteed to remain fresh and vibrant for at least 5 days from the date of delivery, provided the recommended care instructions (supplied with every order) are followed. Should you experience wilting or loss of quality within this period, let us know as soon as possible, ideally with a supporting photo so we can understand the issue. Seasonal varieties may differ in longevity, and we always select the freshest stems available for our arrangements.
If your flowers are damaged on arrival or do not meet our freshness guarantee within the first 5 days, we offer you the choice of a full refund or a replacement bouquet of equal value. Replacements can typically be delivered at the next available delivery slot. Refunds are processed using your original payment method and may take a few business days to appear once approved. If you opt for a replacement, please note the delivery timing will be agreed with you for your convenience.
Your satisfaction is important to us. If you wish to make a complaint or have concerns about any aspect of our service, we recommend contacting us promptly after receiving your order. Our team at Flowers New Eltham values open communication and will always strive to resolve issues quickly and fairly. When raising a complaint, please provide your order details, a description of the issue, and any photos or supporting information you can. We aim to respond to all complaints within one working day, working towards a satisfactory resolution for you.
As a trusted local New Eltham florist, we have built our reputation on reliability, quality, and exceptional customer care. Our commitment to households and businesses nearby has always focused on trust and personal service, ensuring your floral gifts and arrangements exceed expectations every time. Thank you for choosing Flowers New Eltham!
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